©2024 Twin Cities Auctions, LLC. All Rights Reserved.
Twin Cities Auctions Privacy Policy

Effective Date: November 11th, 2024

Welcome to Twin Cities Auctions, LLC ("TCA," "we," "us," or "our"). This Privacy Policy governs your access to and use of the services provided by Twin Cities Auctions through our online vehicle auction platform (the "Platform"). By accessing or using the Platform, including registering an account or participating in any auctions, you agree to this Privacy Policy in full. If you do not agree, please discontinue use of our Platform immediately.

Privacy Statement

Twin Cities Auctions acknowledges your privacy and is committed to protecting your Personal Data, which is any information that can be used to identify or potentially identify a particular person.

The scope of this Privacy Policy relates to any Personal Data that Twin Cities Auctions processes under applicable data privacy laws. This Privacy Policy applies to your use of this website and all Twin Cities Auctions services, regardless of how you access or use the services, including access via mobile devices and applications. Unless otherwise specified, this policy applies to the operations of Twin Cities Auctions, relating to vehicles that are physically located within the United States.

This version was last updated on November 11th, 2024. We may update this notice from time to time, and if we do so, we will upload a new version to our website.

Important Information

This website is not intended for children, and we do not knowingly collect data relating to children. When you register with Twin Cities Auctions as a member, you acknowledge that you are of legal age to make offers on vehicles and further agree to our terms and conditions.

It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing Personal Data about you. This privacy policy supplements other notices and is not intended to override them.

Data Controller

Twin Cities Auctions, LLC is the data controller responsible for the personal data collected and used within the scope of this policy:

Data We Collect

Depending on the context of your relationship with us, we collect different categories of data, which may include:

  • Identity Data: This includes personal identifiers such as your name, username, password, government-issued ID (e.g., driver’s license), and other similar data required for identification purposes.
  • Contact Data: This includes your mailing address, email, phone number, and other contact information required to communicate with you.
  • Financial Data: This includes payment information such as bank account numbers, payment card details, and other financial information to process payments securely.
  • Vehicle Data: This includes information about vehicles you buy or sell through us, including make, model, VIN, and condition.
  • Technical Data: This includes data related to your usage of our digital services, such as IP addresses, device information, browser type, time zone settings, and other technical data collected through cookies, analytics, or tracking technologies such as Microsoft Clarity, Google Analytics, Google Tag Manager, and other Google products.
  • Usage Data: This includes information about your activity on our website, such as browsing habits, interaction data, and preferences.
  • Marketing Data: This includes your preferences regarding marketing communications, your responses to our campaigns, and data collected through third-party marketing tools like Google Ads and Facebook Pixel.

Purpose of Data Collection

We collect your Personal Data for various reasons, including but not limited to:

  • Providing Services: To offer our auction services, facilitate vehicle sales, manage memberships, and provide customer service.
  • Communication: To send service updates, promotions, news, or notices that may interest you, and to respond to your queries.
  • Legal Compliance: To comply with regulatory requirements, cooperate with legal authorities, and meet our contractual obligations.
  • Improving Services: To enhance our website, services, and user experience through data analysis and feedback.
  • Security: To protect your account, ensure the safety of transactions, and prevent unauthorized access or misuse.
  • Marketing: To provide you with information about our products or services and those of trusted third parties, using tools such as Google Ads, Facebook Ads, and Microsoft Advertising. We may also use remarketing tools to reach users who have previously visited our website.

Sharing Personal Data

In addition to sharing your Personal Data within Twin Cities Auctions, we may disclose your Personal Data to external third parties in specific situations, including:

  • Service Providers: We partner with service providers who assist with payment processing, IT support, marketing, and customer management. These partners are required to keep your data secure and use it only as directed by us.
  • Regulatory Compliance: We may disclose data to comply with legal obligations or to cooperate with authorities when required by law.
  • Marketing Partners: We may share limited data with third-party marketing platforms (e.g., Google, Facebook, Microsoft, etc.) to show relevant ads or communicate effectively with you.
  • Analytics Partners: We use analytics providers, such as Google Analytics and Microsoft Clarity, to help us understand how users interact with our website and improve our services.

When we disclose Personal Data to an external third-party vendor for a business purpose, we enter into a contract with the vendor that describes the purpose of the processing and requires the recipient to both keep that Personal Data confidential and not use it for any purpose except performing the contract.

Promotional Marketing

Depending on your location and, if applicable, whether you provide your affirmative consent, we may use your identity, contact, technical, usage, and transaction data to form a view on what products or services we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant to you.

You may opt out of promotional marketing by contacting us at support@twincitiesautoauctions.com. All recipients of marketing and promotional communications from us may also opt-out by clicking on the “unsubscribe” link included at the bottom of our marketing communications.

International Transfers

For the purposes of the General Data Protection Regulation (GDPR), some recipients of your Personal Data are located outside of your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country. When transferring Personal Data to such recipients, we provide appropriate safeguards to ensure compliance with applicable data protection laws.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, provide customized services, and gather usage analytics. These cookies may be used for:

  • Necessary Services: Enabling core functionalities of our website.
  • Analytics: Understanding how visitors interact with our website, including tracking interactions through Google Analytics, Microsoft Clarity, and similar tools.
  • Advertising: Delivering personalized ads relevant to you, using tools such as Google Ads and Facebook Pixel.

You can manage your cookie preferences through your browser settings or opt out of certain tracking features using our cookie preference center.

Data Security and Data Retention

We use industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and access controls. We retain your Personal Data only as long as necessary to fulfill the purposes for which we collected it or as required by law. When determining retention periods, we consider the sensitivity of the data, the potential risk of harm from unauthorized use, and applicable legal requirements.

Despite our best efforts, no security measures are perfect or impenetrable. Please note that any information you send to us electronically may not be secure during transmission. We recommend using secure channels when transmitting sensitive information.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

If You Fail to Provide Personal Data

When we need to collect Personal Data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In such cases, we may have to cancel a service you have with us, but we will notify you if this is the case.

Non-Discrimination

We will not discriminate against you for exercising any of your data privacy rights. Your access to our services and benefits remains unaffected.

Change of Purpose

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably conclude that we need to use it for another reason that is compatible with the original purpose. If you wish to obtain an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at support@twincitiesautoauctions.com.

If we need to use your Personal Data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so. Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Changes to This Privacy Policy

Twin Cities Auctions may update this Privacy Policy periodically. We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this Privacy Policy, we will notify you by email or through another appropriate communication method. Please review it regularly to stay informed about our practices.

Contact Information

We have appointed a Data Protection Officer (“DPO”) who is responsible for overseeing questions regarding this Privacy Policy, including any requests to exercise your legal rights. If you have any questions or comments about this policy, the ways in which we collect and use your Personal Data, your choices and rights regarding such use, or wish to exercise your rights under the GDPR, CCPA, or other applicable data privacy laws, please contact the DPO at: